Orientation and Introduction
How To: Professional Deliveries
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Spare parts to have on delivery (2:42)
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Passage Planning and Fuel Management (4:52)
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Safety Measures on Deliveries (10:33)
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Fueling up (fuel management continued) (7:19)
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Finding extra delivery crew. (2:56)
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Watch schedules on delivery (4:39)
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Ships Rules On Delivery (6:00)
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Psychology on board / Mr Knowitall / How to deal with people breaking Ships Rules (9:27)
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Chafe Points (1:41)
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Keeping the yacht clean during delivery. (0:56)
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Preventing damage to the interior. (0:40)
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Rough weather on deliveries. (0:40)
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Satellite communications (2:46)
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Designated Shore Based Contact (0:59)
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Maintenance Underway (3:18)
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Docking (alongside) with delivery crew. (7:02)
Guest Trips (the complete timeline)
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What does life on board look like during guest trips. (4:54)
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Two weeks before the guest trip. (9:13)
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A week before the guest trip. (8:32)
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A week before the trip, first contact with guests. (5:52)
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Three Hours Countdown To Guest Trip (1:55)
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Noon, Guests Arrive (8:02)
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Cabin Briefings (3:23)
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Offering options / planning the day. (4:10)
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The first sail. (8:42)
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Safety Briefing (8:48)
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We are sailing! (1:44)
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Anchoring for the night (1:56)
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Happy Hour! (1:03)
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Sunset. (1:29)
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Preparing for dinner. (2:26)
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Bedtime (3:31)
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Wake Up Time! (3:02)
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After breakfast. (3:49)
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Back On Board (2:57)
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Lunchtime (1:37)
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Anchoring for lunch or in the afternoon. (4:46)
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Shoretrip + evening routine (2:36)
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Extra Provisioning (1:43)
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Timing towards meals (3:51)
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Being invited for dinner. (2:58)
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Going into the marina / Docking with guests on board (13:15)
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Once tied up (0:35)
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Managing the Charter Expenses (5:17)
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Tipping is not a city in China (expenses continued) (3:15)
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Concluding the Charter. (2:36)
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The aftermath of the guest trip. (2:04)
Mindset and Attitude
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Mindset and attitude of Truly Professional Pocket Superyacht Crew (2:15)
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Meeting owner's expectations. (3:36)
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The personal / professional relationship. (8:15)
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Are the owners employers or clients? (4:38)
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Dealing with difficult guests. (12:38)
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The three levels of expertise. (5:06)
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You are crew, not owner. (3:58)
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The Fishbowl Effect (4:38)
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The Problem is not the Problem (9:17)
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Be Flexible (6:21)
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Be Resilient. (3:01)
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Don't place blame. (3:07)
Out of use periods
Getting the job!
Budget and Finance
First Aid refresher on Pocket Superyachts (By Manda J Beaver)
Commercial Coding and MLC for Pocket Superyachts. By Surveyor Roland Perry.
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Introduction of Surveyor Roland Perry (0:52)
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Disclaimer (1:15)
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Overview of the coding process (6:03)
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Documents and Participants in Coding (9:45)
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Getting It Done (12:51)
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Two different boats going through MGN280 compliance. (12:12)
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Recap (1:10)
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MLC Maritime Labour Convention Overview (7:07)
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The documents needed for MLC compliance (13:01)
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Recap of MLC (1:23)
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Common Questions about MLC (1:51)
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